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Troy Logistics, LLC Property Broker Terms & Conditions of Service


These following terms and conditions of service constitute the definition of the relationship between the “Company” (Troy Logistics, LLC) and the “Customer”.

Company, a licensed property broker operating as Troy Logistics, LLC under License No. MC460766B, undertakes to arrange for the interstate transportation of shipments on behalf of its customers (the "Customer") from various origins and destinations throughout the United States, Canada and Mexico. The transportation is furnished by carriers of various types selected by Company. The terms and conditions of brokerage set forth herein are applicable to the transportation of any shipment for which Company is retained to arrange transportation and related services on Customer's behalf. The  Terms and  Conditions of  Brokerage set  forth  herein supersede all  previous conditions of  transportation and  other  prior  statements concerning the  rates  and conditions of services. Company reserves the right from time to time to modify, amend or supplement its Terms and Conditions of Service without notice. Copies of Company’s most recent Terms and Conditions of Service may be obtained by contacting Company and will be periodically updated on Company’s web site. 1. Definitions-“Company” shall mean, as Troy Logistics, LLC as well as their respective agents and/or representatives; “Customer” shall mean the person for which the Company is rendering service, as well as its principals, agents and/or representatives. It is the responsibility of the Customer to provide notice and copy(s) of these terms and conditions of service to all such agents or representatives; “Documentation” shall mean all information received directly or indirectly from Customer, whether in paper or electronic form; “Third Parties” shall include, but not be limited to, the following: “carriers, truckmen, cartmen, lightermen, forwarders, OTIs, customs brokers, agents, warehousemen and others to which the goods are entrusted for transportation, cartage, handling and/or delivery and/or storage or otherwise”. 2. Company as Independent Contractor-The Company is also authorized to act on behalf of Customer in order to effectuate the selection of Third Parties as set forth in paragraph 4. Said Third Parties may limit their liability and may operate under terms and conditions further defining the rights, obligations, and defenses of those Third Parties.  The Company is also authorized to agree to those terms on behalf of the Customer. As to all rendered services, the Company acts as an independent contractor. 3. Limitation of Actions -(a) Unless subject to a specific statute or international convention, all claims against the Company for a potential or actual loss, must be made in writing and received by the Company, within 90 days of the event giving rise to claim; the failure to give the Company timely notice shall be a complete defense to any suit or action commenced by Customer. (b) All suits against Company must be filed and properly served on Company within 18 months from the date of the loss or damage.  Except as otherwise waived as set forth herein, where treaty, statute, or common law preclude the shortening of a limitations period, then the applicable limitations period shall be the shortest allowable by law. 4. No Liability For The Selection or Services of Third Parties and/or Route-It is expressly understood that, in the performance of its duties, Company shall retain, select and/or subcontract the transportation and related services required by Customer to motor carriers and/or their agents that are duly authorized to transport such shipments pursuant to all applicable regulatory authority.  It is understood and agreed that the selected motor carriers and/or their agents are independent contractors with the exclusive control over their respective drivers and employees, and are not agents, employees or authorized representatives of Company, its agents or affiliated entities. 

Unless services are performed by persons or firms engaged pursuant to express written instructions from the Customer, Company shall use reasonable care in its selection of third parties, or in selecting the means, route and procedure to be followed in the handling, transportation, and delivery of the shipment; advice by the Company that a particular person or firm has been selected to render services with respect to the goods shall not be construed to mean that the Company warrants or represents that such person or firm will render such services nor does Company assume responsibility or liability for any actions(s) and/or inaction(s) of such third parties and/or its agents, and Company shall not be liable for any delay or loss of any kind, which occurs while a shipment is in the custody or control of a Third Party or the agent of a Third Party; all claims in connection with the act of a Third Party shall be brought solely against such party and/or its agents; in connection with any such claim, the Company shall reasonably cooperate with the Customer, which shall be liable for any charges or costs incurred by the Company. 5. Quotations Not Binding-Quotations as to fees, rates-of duty, freight charges, insurance premiums or other charges given by the Company to the Customer are for informational purposes only and are subject to change without notice and shall not under any circumstances be binding upon the Company unless the Company in writing specifically undertakes these services at a specified rate.  Under those circumstances, the Customer hereby understands and agrees that the Company may be relying upon the rates of third-party service providers in offering these rates, and that those rates may be subject to space availability; or price fluctuations; and where said third-party service providers  do not honor quoted rates, or where the agreed upon rates are otherwise not honored due to circumstances beyond the control of the Company, Company shall not be liable therefor and in no event shall be liable in excess of the amounts as specified in Paragraph 8.  It is understood that invoices from the Company are due in no more than 30 days from the ship or start date of a shipment or shipping situation.  Invoices unpaid after 90 days will be subject to a revised cost calculation as quoted and charged costs are invoiced with the expectation of timely payment.   The revised costs are indicated on the invoice.  Additionally the Company shall charge 1.5% per month service charge on any balance unpaid after 90 days.   Furthermore, if it becomes necessary for the Company to employ an attorney, collection agency, or both to collect any outstanding receivables in its behalf, then such fees shall be paid by the purchaser.  6. Declaring Higher Value To Third Parties-Third Parties to whom the goods are entrusted may limit liability for loss or damage; the Company will request excess valuation coverage only upon specific written instructions from the Customer, which must agree to pay any charge therefor. The Customer expressly acknowledges that there is a distinction between excess valuation coverage, which increases the legal liability amount of the subject service provider beyond a released value rate, and a request for insurance (insurance is covered in paragraph 7 below).  In the absence of shipment specific written instructions from the Customer, and/or in instances in which the Third Party does not agree to a higher declared value, at the Company’s discretion, the goods may be tendered to the Third Party subject to the terms of the Third Party’s limitations of liability and/or terms and conditions of service.  7. Insurance-Unless requested to do so in writing and confirmed to Customer in writing, Company is under no obligation to procure insurance on Customer’s behalf; in all cases, Customer shall pay all premiums and costs in connection with procuring requested insurance.  Unless otherwise agreed in writing on a shipment specific basis, the third-party motor carriers selected by Company to perform the transportation and related services shall maintain insurance covering loss or damage to cargo in the amount of $100,000 subject to policy exclusions per the third-party motor carrier’s insurance policty.  In no event, however, shall Company be responsible for any motor carrier’s failure to maintain such insurance or for the accuracy of any documentation furnished by such motor carrier to Company or Customer evidencing said insurance coverage.  8. Disclaimers; Limitation of Liability-(a) Except as specifically set forth herein, Company makes no express or implied warranties in connection with its services and any and all warranties, whether statutory, express or implied are hereby deemed waived and specifically disclaimed; (b) subject to (d) below, Customer agrees that in connection with any and all services performed by the Company, the Company shall only be liable for its negligent acts, which are the direct and proximate cause of any injury to Customer, including loss or damage to Customer’s goods, and the Company shall in no event be liable for the acts of Third Parties.  In any event, Company’s liability for any loss or damage shall be limited to $50.00 per shipment or transaction.  In no event shall Company be liable or responsible for consequential, indirect, incidental, statutory or punitive damages even if it has been put on notice of the possibility of such damages, including any and all loss or damages arising from delay of services.  The Company shall have no liability if it is prevented from or delayed in performing its obligations or from carrying on its business by acts, events, omissions or accidents beyond its control, including strikes, lock-outs or other industrial disputes (whether involving the workforce of the Company or any other party), failure of a utility service or transport network including reduction in bandwidth, act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors or any other force majeure event.  In any event, however, the Company’s liability (if any) is limited in accordance with this paragraph 8. The Customer agrees that the Company shall in no event be liable for any loss, damage or expense incurred by the Customer, whether or not arising out of delay or physical damage to the goods, or other damage to goods or property belonging to Third Parties, or any other damages including but not limited to documentary error(s), mis-delivery, loss of property, tender to unauthorized parties, or any other act or omission or other cause resulting from the negligence or other fault of the Company for any amount in excess the limitations of liability set forth in this paragraph 8.  9.  Contract Carriage and Opting out of the Carmack Amendment (ICC Termination Act of 1995)-Where the Carmack Amendment (ICC Termination Act of 1995, and hereinafter referred to as “The Act”), might otherwise be applicable, the parties hereto; or any other intended beneficiary of the services provided by the Company, together with the Company, hereby specifically and expressly agree to opt out of the application of the Act. Said parties specifically and expressly agree to waive any and all rights and remedies under the Carmack Amendment and/or ICC Termination Act of 1995 which would otherwise be subject to the Act.  Specifically the aforementioned parties hereby agree that the provisions of the Act which pertain to notice of claim requirements, time for suit provisions, and limitations of liability provisions are without application. All services relating to

the transportation of goods, or other services provided hereunder will subject to the liability limiting provisions of Paragraph 8 herein, as well as the other terms and conditions contained herein.   10. Access to Customer's Facilities.-Customer or its agent shall provide the motor carriers with access to the facilities necessary to load or unload the tendered shipments. Access to the facilities by the carriers shall be without charge to the carriers unless otherwise agreed to in writing between the parties. Customer is solely responsible for maintaining the loading and unloading facilities in a good and safe condition, and in compliance with   all applicable laws, codes and regulations.  Customer hereby waives and releases Company from any liability for any loss or damage to its facilities or to Customer's personal property located on such facilities. 11. Packing and Marking. All shipments tendered by Customer must be prepared and packaged to ensure safe ground transportation. By tendering a shipment to the motor carrier, Customer certifies that the shipment is sufficiently packaged to withstand the normal rigors of truck transportation. Each package must be legibly marked, prior to the shipment being tendered for transportation. Any article susceptible to damage by ordinary handling must be adequately protected and packaged and marked in such  a way as to alert Company or the carriers of the possibility of damage from  ordinary handling and must  bear  appropriate labels.  Customer shall notify company of any danger inherent in the shipment, including, but not limited to, whether the shipment is flammable, explosive, corrosive or hazardous in any manner.  Customer agrees to indemnify and hold Company harmless for any loss, injury, death or damage, including all expenses and attorney’s fees, occurring as a result of such condition of the shipment, regardless of whether Customer had notified Company prior to the shipment.  12. Advancing Money-All charges must be paid by Customer in advance unless the Company agrees in writing to extend credit to Customer; the granting of credit to Customer in connection with a particular transaction shall not be considered a waiver of this provision by the Company. 13. C.O.D. or Cash Collect Shipments-Company shall not accept shipments relating “Cash/Collect on Delivery (C.O.D.)” unless the company agrees in writing to extend “Cash/Collect on Delivery (C.O.D.)”.  Company shall use reasonable care regarding written instructions relating to “Cash/Collect on Delivery (C.O.D.)” shipments, bank drafts, cashier’s and/or certified checks, letter(s) of credit and other similar payment documents and/or instructions regarding collection of monies but shall not have liability if the bank or consignee refuses to pay for the shipment. A)  Goods received with Customer’s or any other person’s instructions to “Collect on Delivery” (“C.O.D.”) by drafts or otherwise, or to collect any specified terms by time drafts or otherwise, are accepted by Company only upon the express understanding that it will exercise reasonable care in selection of a bank, correspondent, carrier or agent to whom it will send such item for collections, and the Company will not be responsible for any act, omission, default, suspension, insolvency or want of care, negligence or fault of such bank, correspondent, carrier or agent, nor for any delay in remittance lost in exchange or during transmissions, or while in the course of collection; and in no event would any such liability exceed the amounts as set forth in paragraph 8 above. B) Company shall not be liable for the fraudulent acts of third parties, or forgery of documentation presented to Company; and in no event would any such liability exceed the amounts as set forth in paragraph 8 above. C) Company shall be entitled to rely upon the facial validity of documents presented to Company and/or upon written instructions from the Customer or Customer’s agents or representatives. 14. Costs of Collection-In any dispute involving monies owed to Company, the Company shall be entitled to all costs of collection, including reasonable attorney’s fees and interest at 15% per annum or the highest rate allowed by law, whichever is less unless a lower amount is agreed to by Company. 15. Overcharge, Duplicate Payment and Over-Collection Claims. Any  overcharge, duplicate payment or  over-collection claim  made  by  Customer must  be  filed,  in writing, with  Company  within one  hundred eighty (180)  days  from  the  date  of  Company’s invoice. 16. No Duty To Maintain Records For Customer-Customer acknowledges that pursuant to Sections 508 and 509 of the Tariff Act, as amended, (19 USC §1508 and 1509) it has the duty and is solely liable for maintaining all records required under applicable laws and regulations (including the U.S. Customs regulations); unless otherwise agreed to in writing, the Company shall only keep such records that it is required to maintain by such applicable laws and regulations, but shall have no obligation to act as a “record-keeper” or “recordkeeping agent” for Customer. 17. No Modification or Amendment Unless Written-These terms and conditions of service may only be modified, altered or amended in writing signed by both Customer and Company; any attempt to unilaterally modify, alter or amend same shall be null and void.  18. Compensation of Company-The compensation of the Company for its services shall be included with and is in addition to the rates and charges of all carriers and other agencies selected by the Company to transport and deal with the goods and such compensation shall be exclusive of any brokerage, commissions, dividends, or other revenue received by the Company from carriers, insurers and others in connection with the shipment. In any referral for collection or action against the Customer for monies due the Company, upon recovery by the Company, the Customer shall pay the expenses of collection and/or litigation, including a reasonable attorney fee.  19. Severability; No Waivers-In the event any Paragraph(s) and/or portion(s) hereof is found to be invalid and/or unenforceable, then in such event the remainder hereof shall remain in full force and effect. Company’s decision to waive any provision herein, either by conduct or otherwise, shall not be deemed to be a further or continuing waiver of such provision or to otherwise waive or invalidate any other provision herein. 22. Governing Law; Consent to Jurisdiction and Venue- These terms and conditions of service and the relationship of the parties shall be construed according to the laws of the State of Georgia, without giving consideration to principles of conflict of law. Customer and Company irrevocably consent to the jurisdiction of the United States District Court and the State courts of Georgia; agree that any action relating to the services performed by Company, shall only be brought in said courts; consent to the exercise of in personam jurisdiction by said courts over it, and further agree that any action to enforce a judgment may be instituted in any jurisdiction.


A copy of these terms and conditions are available up request.   Please email such requests to

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